Faire une demande
Utilisez cette zone de texte pour partager des informations sur votre marque avec vos clients. Décrivez un produit, partagez des annonces ou accueillez des clients dans votre magasin.
Pour les consommateurs finaux : En tant qu'entreprise B2B, nous ne pouvons pas traiter les réclamations directement des consommateurs finaux. Veuillez contacter le détaillant auprès duquel vous avez acheté votre produit Primo pour soumettre la réclamation en votre nom.
Submit Your Claims or Parts Request
Please select whether you need to file a claim or request parts below.
For a successful submission, please have the following information ready:
Pictures of the item: Clear images showing the full product to assess the issue.
Product tag and/or law label: Needed to verify product details.
Description of your claim: A detailed explanation of the issue.
Bill of sale: Proof of purchase to confirm claim eligibility.
Reference number: Helps track and manage your request efficiently.
Claims Form
Upon receipt of the required information, a Claim Specialist will review your claim and follow up with one of the following:
- Provide you with an RMA/Credit for the damaged item
- Discount credit for defective item
- Credit note for repaired item
- Resolve freight claims with prepaid carriers used by Primo
- Advise if parts may resolve the issue
- Make you and your customer happy!
Parts Form
- Only removable parts may be ordered, such as legs, hardware kits, chair backs, or mechanisms
- If an item is out of warranty, parts may still be ordered but will incur a charge
- Upholstery parts like back cushions and armrests may take up to 90 days to ship as they must be specially ordered
- Product instructions indicate parts available with a part SKU, which can be used to order the correct part(s)